We understand the importance of delivering your products in the best condition and on time. Therefore, we take extra care in packing your orders with utmost care and have partnered with some of the most reputed courier partners to seamlessly deliver your products.
What shipping methods do you offer?
We offer Shipping for Prepaid Orders Only.
What shipping charges can I expect to incur?
For any prepaid orders above Rs 499, shipping is free! For any prepaid order below Rs 499, there is a shipping fee applicable based on the location of the delivery.
What locations do you ship to?
We know that pet lovers are all over the place, so we ship to 17,000+ pin codes pan India.
Unfortunately, we don’t ship internationally yet.
How long will my delivery take?
The excitement of receiving a package knows no boundaries! That’s why we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 24 working hours, from Monday to Saturday.
Depending on the location of the delivery, it may take up to 5-7 working days for orders to be delivered in other parts of India.
Please allow for a buffer for any delays in delivery by our courier partners which may be outside our control. Nonetheless, we have your back and will help you track the parcel and keep you updated.
Who will be delivering my order?
We team up with a range of reliable and trusted courier partners. In some instances where there may be a remote pin code, we may utilize the services of other courier partners, however, this will depend on a case by case basis.
For all orders, you will receive a tracking number for ease of tracking and you will also receive updates via email and/or text.
How do I cancel or change my order?
If you need help cancelling your order, please email us at email@example.com or call us at +91 70949 88882.
If we have already processed your order, we may not be able to cancel it. Please refer to our Returns Policy for more details.
If you need to change your shipping address once your order has been placed, please reach out to us at firstname.lastname@example.org or call us at +91 70949 88882 as soon as possible. If the order has already fulfilled already, we will not be able to change the shipping address.
What if I have a delivery dispute?
If you have any delivery dispute, please email us at email@example.com or call us at +91 70949 88882 with your order number and our customer experience team would be more than happy to assist.